Refund policy

At Ironside Racket Services, we want you to be fully satisfied with your purchase. This 30-day return policy is designed to give you peace of mind while remaining fully compliant with UK consumer protection laws.

1. Returns and Refund Eligibility

You have 30 calendar days from the date you receive your order to notify us of your intention to return an item.
Once we’ve been notified, the item must be returned to us within 30 days of that notification to remain eligible for a refund or exchange.

To be eligible for a return:

  • The item must be in its original condition, unused, and in its original packaging (where applicable).

  • Proof of purchase (e.g., receipt or order confirmation) must be provided.


2. Faulty or Defective Items

If your product is faulty, damaged, or not as described, you are entitled to a full refund or replacement.

  • Faults reported within 30 days of receipt will be refunded or replaced at no cost to you.

  • After 30 days, you may still be entitled to a repair or partial refund depending on the nature of the fault.

3. How to Return an Item

To start a return, please contact us at:
📧 info@ironsideracketservices.co.uk
We’ll provide instructions and a return address.

  • Customers are responsible for return shipping costs unless the item is faulty or sent in error.

  • We recommend using a tracked delivery service for your protection.

4. Refund Processing

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
Approved refunds will be issued to your original payment method within 5–10 business days.

5. Exclusions

The following items cannot be returned unless faulty:

  • Customised or personalised products (e.g., custom string jobs, grip sizes, or stencilling)

  • Gift cards or digital products

6. Your Statutory Rights

Nothing in this policy affects your statutory rights under UK law. You always have the right to goods that are as described, of satisfactory quality, and fit for purpose.